FAQ

Do you ship worldwide?

Yes. We ship Australia-wide and to a range of international destinations. Free express shipping worldwide on every order, with no minimum spend. See our Shipping & Returns page for full details.

How long does shipping take?

Orders are dispatched the same day they're placed. Australian orders typically arrive within 1–3 business days, US orders within 3–5 business days, and orders to the rest of the world within 5–10 business days, though international times can vary with customs processing.

Will I have to pay customs or import duties?

International orders may be subject to import duties, taxes and customs fees charged by the destination country. These are the customer's responsibility and aren't included in your order total or shipping cost.

What payment methods do you accept?

We accept all major credit and debit cards (Visa, Mastercard, American Express) as well as Shop Pay for a faster checkout.

How do I know what size to order?

All DINGO underwear, thongs and swimwear use the same size range. Check our Size Guide for waist measurements in cm and inches. Between sizes? Choose the larger size for a more relaxed fit, or the smaller size for a more compression fit. Got it wrong? Unopened items can be swapped for a different size (see below).

What's your returns policy?

Easy size swaps on unopened items. Ordered the wrong size? If your item is unopened and still in its original sealed packaging, you can swap it for a different size within 30 days of delivery. Just post the unopened item back to us (return postage is at your cost) and we'll send your new size out free.

For hygiene reasons, we can't accept change-of-mind returns on opened underwear, jocks, thongs or speedo-style swimwear. Faulty or incorrect items are always covered under the Australian Consumer Law.

To start a return or size swap, email support@dingostore.co with your order number and the reason. Full details are on our Shipping & Returns page.

Can I change or cancel my order after placing it?

Email us at support@dingostore.co as soon as possible. We process orders quickly, so we can only make changes or cancellations before your order has shipped.