FAQ

Do you ship worldwide?

Yes. We ship Australia-wide and to a range of international destinations. Delivery times, methods and rates are calculated at checkout based on your location and order weight. See our Shipping & Returns page for full details.

How long does shipping take?

Orders are processed within 1–2 business days. Domestic Australian orders typically arrive within 1–5 business days (standard) or 1–3 business days (express). International orders typically take 10–21 business days (standard) or 5–10 business days (express), though this can vary with customs processing.

Will I have to pay customs or import duties?

International orders may be subject to import duties, taxes and customs fees charged by the destination country. These are the customer's responsibility and aren't included in your order total or shipping cost.

What payment methods do you accept?

We accept all major credit and debit cards (Visa, Mastercard, American Express) as well as Shop Pay for a faster checkout.

How do I know what size to order?

All DINGO underwear, thongs and swimwear use the same size range. Check our Size Guide for waist measurements in cm and inches. If you're between sizes, we generally recommend sizing up.

What's your returns policy?

You have 30 days from delivery to return an eligible item. For hygiene reasons, we can't accept returns or exchanges on underwear, jocks, thongs or speedo-style swimwear. Faulty or incorrect items are always covered under the Australian Consumer Law. Full details are on our Shipping & Returns page. We do not accept any change of mind returns whilst defective / faulty items are within consumer rights.

Can I change or cancel my order after placing it?

Email us at support@dingostore.co as soon as possible. We process orders quickly, so we can only make changes or cancellations before your order has shipped.