Shipping policy

Last updated: 27 June 2026

This policy outlines how DINGO processes, ships, and delivers your order.

Order processing Orders are processed within 1–2 business days of being placed. You'll receive a confirmation email once your order ships, including tracking information.

Domestic shipping (Australia) We ship Australia-wide. Delivery times and rates are calculated at checkout based on your location and order weight.

International shipping We ship to a range of international destinations. Delivery times, methods and rates vary by country and are calculated at checkout.

Customs, duties and taxes International orders may be subject to import duties, taxes and customs fees charged by the destination country. These are the customer's responsibility and are not included in the order total or shipping cost.

Tracking Once your order ships, you'll receive a tracking link by email. Please allow up to 24 hours for tracking to update.

Delayed or lost parcels If your order hasn't arrived within the estimated delivery window, contact support@dingostore.co with your order number and we'll investigate with the carrier.

Contact Questions about shipping? Email support@dingostore.co.