Refund policy

Last updated: 5 October 2026

At DINGO, we want you to love what you order. This policy explains how returns, size swaps and refunds work, and your rights under the Australian Consumer Law (ACL).

Wrong size? We'll swap it. If your item is unopened and still in its original sealed packaging, you can swap it for a different size within 30 days of delivery. Email support@dingostore.co with your order number and the size you need, then post the unopened item back to us. Return postage is at your cost; once we receive the item, we'll send your new size out free.

Change of mind returns We accept change-of-mind returns within 30 days of delivery, provided the item is unused, unworn, in its original packaging with all tags attached, and accompanied by proof of purchase.

Opened underwear and intimate apparel For hygiene reasons, we do not accept change-of-mind returns or exchanges on underwear, briefs, jocks, thongs, swimwear bottoms, or any other intimate apparel once opened. This exclusion does not affect your rights under the Australian Consumer Law for items that are faulty, not fit for purpose, or not as described.

Faulty or incorrect items Under the Australian Consumer Law, you are entitled to a repair, replacement or refund for a major failure, and to compensation for any other reasonably foreseeable loss or damage. You are also entitled to have an item repaired or replaced if it fails to be of acceptable quality and the failure does not amount to a major failure. This applies to all products, including underwear, and is never excluded by this policy.

If you receive a faulty, damaged, or incorrect item, contact us at support@dingostore.co within 30 days of delivery with your order number and photos of the issue, and we'll arrange a repair, replacement or refund at no cost to you.

How to start a return or size swap Email support@dingostore.co with your order number and the reason. We'll confirm eligibility and send instructions within 2 business days. Customers cover return postage on change-of-mind returns and size swaps; we cover return shipping for faulty or incorrectly sent items.

Refunds Once we receive and inspect your return, we'll notify you of the outcome. Approved refunds are issued to your original payment method within 5–10 business days. Sale items are only refundable if faulty.

International orders Customers outside Australia may also be entitled to consumer guarantees under the laws of their own country, in addition to this policy.

Contact Questions about this policy? Email support@dingostore.co.