Shipping & Returns
Shipping
Order processing. Orders are Processed & Dispatched within 1–2 business days of being placed. You'll receive a confirmation email once your order ships, including tracking information.
Domestic shipping (Australia). We ship Australia-wide. Delivery times and rates are calculated at checkout based on your location and order weight.
International shipping. We ship worldwide. Delivery times, methods and rates vary by destination and are calculated at checkout.
Customs, duties and taxes. International orders may be subject to import duties, taxes and customs fees charged by the destination country. These are the customer's responsibility and are not included in the order total or shipping cost.
Tracking. Once your order ships, you'll receive a tracking link by email. Please allow up to 24 hours for tracking to update.
Delayed or lost parcels. If your order hasn't arrived within the estimated delivery window, contact support@dingostore.co with your order number and we'll investigate with the carrier.
Returns
We want you to love your DINGO purchase. If you're not completely satisfied, we're here to help.
Underwear, jocks, thongs and swimwear (speedos). For hygiene reasons, we cannot accept a change-of-mind return or exchange on any underwear, jocks, thongs or speedo-style swimwear. This does not affect your rights under the Australian Consumer Law for items that are faulty, not fit for purpose, or not as described.
Faulty or incorrect items. Under the Australian Consumer Law, you're entitled to a repair, replacement or refund for a major failure, and to compensation for any other reasonably foreseeable loss or damage. This applies to all products, including underwear, and is never excluded by this policy. If you receive a faulty, damaged or incorrect item, contact us at support@dingostore.co within 30 days of delivery with your order number and photos of the issue, and we'll arrange a repair, replacement or refund at no cost to you.
How to start a return. Email support@dingostore.co with your order number and reason for return. We'll confirm eligibility and send instructions within 2 business days.
Refunds. Once we receive and inspect your return, we'll notify you of the outcome. Approved refunds are issued to your original payment method within 5–10 business days. Sale items are only refundable if faulty.
Exchanges. We don't currently offer direct exchanges. Please return your eligible item and place a new order for the correct size or style.
Return shipping costs. We cover return shipping for faulty or incorrectly sent items. We recommend using a trackable shipping method, as we can't be responsible for lost returns.
International orders. Customers outside Australia may also be entitled to consumer guarantees under the laws of their own country, in addition to this policy.
Contact. Questions about shipping or returns? Email support@dingostore.co
Last updated: 17 August 2026