Shipping & Returns
Shipping
Free express shipping worldwide. Every order ships free via express, anywhere, with no minimum spend.
Same-day dispatch. Orders are processed and dispatched the same day they're placed. You'll receive a confirmation email once your order ships, including tracking information.
Domestic shipping (Australia). We ship Australia-wide, free via express on every order (1–3 business days).
International shipping. We ship worldwide. Orders to the United States ship free via express (3–5 business days). Orders to all other destinations ship free via express (5–10 business days).
Customs, duties and taxes. International orders may be subject to import duties, taxes and customs fees charged by the destination country. These are the customer's responsibility and are not included in the order total or shipping cost.
Tracking. Once your order ships, you'll receive a tracking link by email. Please allow up to 24 hours for tracking to update.
Delayed or lost parcels. If your order hasn't arrived within the estimated delivery window, contact support@dingostore.co with your order number and we'll investigate with the carrier.
Returns
We want you to love your DINGO purchase. If you're not completely satisfied, we're here to help.
Easy size swaps on unopened items. Ordered the wrong size? If your item is unopened and still in its original sealed packaging, you can swap it for a different size within 30 days of delivery. Email support@dingostore.co with your order number and the size you need, then post the unopened item back to us. Return postage is at your cost; once we receive it, we'll send your new size out free.
Opened underwear, jocks, thongs and swimwear (speedos). For hygiene reasons, we cannot accept a change-of-mind return or exchange on any opened underwear, jocks, thongs or speedo-style swimwear. This does not affect your rights under the Australian Consumer Law for items that are faulty, not fit for purpose, or not as described.
Faulty or incorrect items. Under the Australian Consumer Law, you're entitled to a repair, replacement or refund for a major failure, and to compensation for any other reasonably foreseeable loss or damage. This applies to all products, including underwear, and is never excluded by this policy. If you receive a faulty, damaged or incorrect item, contact us at support@dingostore.co within 30 days of delivery with your order number and photos of the issue, and we'll arrange a repair, replacement or refund at no cost to you.
How to start a return or size swap. Email support@dingostore.co with your order number and the reason. We'll confirm eligibility and send instructions within 2 business days.
Refunds. Once we receive and inspect your return, we'll notify you of the outcome. Approved refunds are issued to your original payment method within 5–10 business days. Sale items are only refundable if faulty.
Return shipping costs. We cover return shipping for faulty or incorrectly sent items. For size swaps, return postage is at the customer's cost. We recommend using a trackable shipping method, as we can't be responsible for lost returns.
International orders. Customers outside Australia may also be entitled to consumer guarantees under the laws of their own country, in addition to this policy.
Contact. Questions about shipping or returns? Email support@dingostore.co
Last updated: 24 October 2026